Open Messages
Open Messages from the main menu to see all your conversations in one place. Search by form, order number or buyer details you have permission to see, or open Filters to show unread conversations or choose a form. The separate Message all action sends an update to buyers of one form you own.
Select a thread to open the conversation beside the list. On phones, the conversation fills the page; choose Back to return to the list. Messages remain private to that order. Loading the inbox does not mark conversations read.
Message notifications in the bell open the matching conversation directly. The Message button on an order (Message Seller for buyers) also opens that conversation on the Messages page. On Orders, if you have unsaved changes, you are asked before the page changes.
Use the small ⋮ menu on a conversation to Pin it to the top or Unpin it. Choose Delete for me, then confirm Delete, to remove that conversation from your list. The other person keeps their conversation. Messages stay available from the order, and a new message brings the conversation back to your inbox. Pinning and deletion apply only to your account.
Add the Messages dashboard widget to search, open a conversation and reply directly inside the widget. Choose Back to return to its list, or Full inbox to open the Messages page. Dashboard refreshes keep your current conversation and draft.
If Messages says it is paused, your messages and drafts are safe. Try again a little later.
Message every buyer of one form
- Open Messages and choose Message all beside Search and Filters.
- If prompted, choose a form you own and select Continue, then write your message.
- Choose Review recipients and check the form, message and buyer count.
- Choose Send to buyers and keep the page open until sending finishes.
Each buyer gets a separate private message and replies individually. A buyer with several orders on the form gets one message on their newest live order, including completed, cancelled and archived orders. Orders without a saved buyer identity are excluded and counted. Collaborators keep their existing individual messaging permission; bulk sending is available to the actual form owner.
You can start one new form-wide send per form every 12 hours. If the form is still waiting, the review shows when you can send again. Individual replies remain available. Resuming the original send does not restart this waiting period.
The progress view shows saved messages and failures. Resume sending retries unfinished buyers without copying messages that were already saved. Closing the view pauses future batches; reopen the same form's bulk action to resume retained progress. Progress recovery uses this browser tab's storage for one day. If storage is unavailable or cleared, keep the original page open; saved messages remain in their order threads. Stop this send ends that operation without removing messages already saved.
Message as a seller
- Open Dashboard, choose Selling, and find the form under My Forms.
- Choose View orders, then click the buyer's order row to expand it.
- Open Payment + Buyer and choose Message.
- Read the existing thread, enter your update or question, then choose Send.
You need the form owner's access or the collaborator permission Message buyers. Buyer messages notify the form owner; another collaborator with this permission can open and reply in the same order thread.
Unread buyer messages show a message chip on the order row. Selecting it opens the relevant thread. A seller message can also email the buyer a link back to the conversation when the buyer's preference and delivery-safety limits allow it.
Message as a buyer
Open My Orders or Buying → Orders on the Dashboard. Choose View order, open Messages, and select Open order conversation. Buyers who checked out without an account can sign in with the same checkout email to see matching orders and threads.
An Unread seller reply action opens the relevant order conversation. Seller replies can also appear in the bell and email when the applicable account and delivery controls allow them. Each conversation shows the order reference and belongs to that order, even when the seller combines several orders for fulfillment.
Use Load earlier messages to read older history and Show new messages when updates arrive while you are reading further up the thread. Messages count as read only after they are displayed in the visible conversation and the server confirms the acknowledgment. Opening the bell does not mark the whole thread read.
Choose Send to submit your message. If the result is uncertain, Retry same message retries that same send without creating another copy. The composer keeps your draft when sending fails; do not assume an unconfirmed send succeeded. Close the dialog with its close button or Escape and reopen the same order to continue. Draft recovery depends on browser storage and is not a substitute for a confirmed message.
Private notes in the order are different: private titles, labels, and notes stay in your account and are not sent to the seller.
Messages stay attached to their exact operational order. Protected receipt records do not have live message threads, and a buyer should use the account that owns the live order or the same checkout email used for it.
Privacy and notifications
The thread is not public and is intended for the buyer and seller for that order, but it is not an end-to-end encrypted secrets vault. Messages are limited to 2,000 characters. Do not put login, authenticator, or recovery codes; API keys; passwords; crypto secrets; full payment credentials; or one-time access links in a thread.
Open the account menu at the top right, choose Account Settings → Notifications, and find Order message received. Its Email checkbox controls the email notification; turn it off when in-site bell alerts are sufficient. Changes save automatically; wait for Notification preferences saved. The conversation remains available either way.
The saved order thread is the source of truth. Delivery-safety controls can withhold an unusual burst of email prompts without removing a message that was already accepted into the thread. Reopen the thread before sending the same text again.
Use order messages for a specific order. Use EZFormz support only for website account access, errors, broken tools, uploads, or bugs. Product, payment, refund, shipping, pickup, cancellation, or seller-policy questions belong with the form owner. Suspected order or payment fraud, threats, impersonation, or malicious forms or users belong in Report fraud, abuse, or a policy violation; reporting does not require contacting the other party first.